Help us make
technology work
for Hawaiʻi

Maintain business server and network systems. Responsibilities include patch management, user, file and print administration, documentation, upgrading, migrations, and troubleshooting. Manage the coordination of projects and technologies between infrastructure design and server/application. The secondary function of the Systems Analyst will be to take support calls on the Support Desk when Support Technician staffing is insufficient to meet service level expectations. They will also serve as an escalation point for issues that cannot be resolved by Support Technicians.

Pacxa is looking for an experienced Project Manager to manage multiple, concurrent projects with moderate degree of complexity and scope. Project managers can serve dual roles to not only manage projects but also be responsible for delivery of services, as a result of the scope of assigned projects from business analysis to documentation. Works in conjunction with project owners to ensure quality service delivery.

The Project Manager will ensure the project team responds to and addresses inquiries and customer requests in a timely manner. Also ensures all project resources are appropriately utilized.

Requirements

• Bachelor’s degree in a Business or IT related discipline required with 3 to 5 years’ experience in providing IT consulting services; equivalent experience will be considered.
• 3 or more years’ experience managing the entire life cycle of project for system implementation.
• Preferred project management certification or equivalent industry experience.
• Demonstrates strong leadership and motivational skills to engage team members.
• Proficient understanding of project management methodologies and use of project management tools (e.g., MS Project, Smartsheets, MS Teams, JIRA, SharePoint, and Visio).
• Experience with project management and software development methodologies such as waterfall, Agile / Scrum, hybrids, and SDLC (software development life cycle) methodologies.
• Process modeling and business process documentation experience.

• Support to Oracle SOA, OSB, Dell Boomi, Oracle Intelligent Advisor, and Oracle WebLogic components and monitor log files
• Support to shared Services Automation: Rundeck, Ansible Automation script
• Monitor and maintain integrations between SOA, Dell Boomi, FileNet ECM, OIA endpoints
• Monitoring SOA-Infra, WebLogic servers and Dell Boomi atoms and gateways.
• Maintain the document for every activity (patches, SSL configuration, issue resolutions, and env setup, etc.)

Requirements

• Bachelor’s degree in IT related discipline required; minimum 3.5 GPA preferred.
• 2 to 5 years of relevant IT development experience including 2 years of creating content management systems, developing adaptive forms, and converting PDF documents into fillable forms using AEM.
• Strong demonstrated AEM development skills using Agile methodologies to design and implement solutions leveraging reusable libraries.
• Experience with responsive forms and UX design best practices.
• Experience or coursework in the following scripting languages and technologies are highly preferred: Java, JavaScript, HMTL, CSS, XML, and web services.
• Experience leading development and test teams demonstrating strong organizational and interpersonal skills.
• Ability to create and maintain design and operations documentation.
• Willingness to expand development skills to support additional products and solutions as needed.
• Equivalent amount of education, experience and/or training will be considered.

Responsible for working with customers in providing consulting services to install, configure and integrate ServiceNow IT service management solutions. Will participate in implementation project activities including daily standups, planning sessions, configuration and deployment, and transition support.

Requirements

• Bachelor’s degree (B.A.) in an IT related discipline required; minimum 3.5 GPA preferred.
• 3-5 years of relevant IT development experience including 3 years of implementing and administering ServiceNow solutions in a consultative role.
• Strong understanding of IT Service Management processes and deployments.
• Experience or coursework in the following areas are highly preferred: JavaScript, XML, JSON, HTML, and CSS.
• Experience leading development and test teams demonstrating strong organizational and interpersonal skills.
• Ability to create and maintain design and operations documentation.
• Equivalent amount of education, experience and/or training will be considered.
• Valid Hawaii Driver’s license and use of own vehicle required.

Responsible for providing consulting services for core infrastructure projects, including server and desktop virtualization (HyperV, VMware, Citrix), storage area networks and Microsoft infrastructure related applications (Exchange, Active Directory, SharePoint, System Center). This includes architecting, designing, and configuring technical solutions for customer requirements. Perform on-site client work for installations and long-term support contracts. Assist with the ordering process of all infrastructure related hardware and software.

Responsible for providing consulting services, including server and desktop virtualization (HyperV, VMware, OVMM), storage area network configuration, and Oracle and Microsoft application installation and configuration. Services may also include those related to the design, development, and implementation of custom applications using a variety of software products.

Under some supervision, acts as primary point of contact for end-user issues and is responsible for remote troubleshooting (level 1 and above) and dispatch on incoming phone support requests. Investigates and resolves computer software and hardware problems and provides application software testing for standard desktop applications and business unit applications. Escalates more complex issues to Support Technician II if unable to resolve in a timely manner or due to staffing constraints. Performs deployments and diagnostics. Assists with maintenance of business server and network systems.