Help us make
technology work
for Hawaiʻi

The Associate Account Manager serves as a liaison between Pacxa and a targeted list of customers.  The Associate Account Manager develops and maintains relationships by coordinating actions between customers and cross-functional internal teams to ensure timely and successful delivery of solutions according to customer needs. This position requires on-site work on Oʻahu.

Responsible for coordinating and supporting projects with various degrees of complexity and scope. Associate Project Managers will assist experienced Project Managers.  May serve dual roles to not only manage projects within authority level, but also be responsible for delivery of services as a result of the scope of assigned projects. Assists in the definition of project scope and objectives, performs business analysis and helps create and maintain comprehensive project documentation. Works in conjunction with project owners to ensure quality service delivery. Strives to maintain and foster successful relationships with internal customers in the organization

Assist with distribution of project tasks and responsibilities to appropriate areas. Ensures that the project team responds to and addresses inquiries and customer requests in a timely manner and  helps coordinate project resources appropriately. Reports and escalates project issues to management as needed.

Responsible for providing consulting services for core IT infrastructure and cloud-based projects, including server and desktop virtualization (VMware, Hyper-V, Azure, Citrix), storage area networks, and Microsoft infrastructure related applications (Exchange, Active Directory, and Office 365). This includes architecting, designing, and configuring technical solutions for customer requirements. Performs on-site client work for installations and long-term support contracts. Assists with the ordering process of all infrastructure related hardware and software.

Pacxa is looking for an experienced Project Manager to manage multiple, concurrent projects with moderate degree of complexity and scope. Project managers can serve dual roles to not only manage projects but also be responsible for delivery of services, as a result of the scope of assigned projects from business analysis to documentation. Works in conjunction with project owners to ensure quality service delivery.

The Project Manager will ensure the project team responds to and addresses inquiries and customer requests in a timely manner. Also ensures all project resources are appropriately utilized.

Responsible for providing consulting services, including server and desktop virtualization (HyperV, VMware, Citrix, OVMM), storage area network configuration, and Oracle and Microsoft application installation and configuration. Services may also include those related to the design, development and implementation of custom applications using a variety of software products.

Responsible for software code development on projects and supporting various development tasks. Primary duties include writing code, analyzing data, integration with OEM applications, documentation, and contributing to the design and implementation of software. Must be team oriented, able to identify high-level functional and technical requirements, interact with project managers to plan project schedules, provide quality assurance review, and be willing to learn new technologies.

Responsible for the ongoing development, deployment, and support of identity management programs. Ensures that end-user needs for access to systems are met in a secure, comprehensive, and cost-effective manner. Primary duties include writing code, analyzing data, integrating identity/access management (IAM) applications, administers IAM components and overall system, and resolves complex system problems.

The Senior Developer identifies business needs, provides project management and hands-on implementation support for new IAM applications. Must be team oriented, able to identify high-level functional and technical requirements, interact with project managers to plan project schedules, provide quality assurance review, and be willing to learn new technologies. Additional duties include architecting/designing software solutions, leading teams of developers (both onshore and offshore), conducting code reviews and developing and enforcing coding standards.

This role performs enterprise level technical analysis, design, installation, maintenance, and modification of client’s computer systems focused on managing user identities and user access to system resources.

Performs remote troubleshooting (level 1 and above) and dispatch on incoming support requests via multiple channels.  Investigates and resolves computer software and hardware problems and provides application software testing for standard desktop applications and business unit applications.  Performs deployments and diagnostics.  Maintains business desktop, server, and network systems.

Must be able to travel and work off-site at customer locations.  Required to work nights and weekends when necessary.