Pacxa’s Huakaʻi Program helps motivated individuals embark on their journey to successful IT careers. Our goal is to develop a resilient workforce that delivers innovation and excellence to help local businesses leverage technology to succeed. The program provides “fellows” with paid work experience, on-the-job training, mentoring, access to industry certifications, and career services.
Past fellows include new graduates, career changers, and others interested in entering the technology field. Watch this video to learn what inspired our President, Kelly J. Ueoka to launch the program and hear from some of our successful participants.
What is the Huakaʻi Program?
Is the program an internship?
The Huakaʻi Program is a fellowship, not an internship. Generally, internships are shorter-term engagements that may be paid or unpaid. The Huakaʻi Program provides “fellows” six months of paid work experience and training. Fellows also have the opportunity to study for and achieve industry certifications while in the Huakaʻi Program, which is typically not a component of an internship.
What kind of work experience and training does the program provide?
There are currently three different entry-level occupational tracks:
What does a Support Technician I Fellow do?
A Support Technician I is similar to a Help Desk Technician. Under the training and supervision of the Managed Services team, the Support Technician I Fellow performs remote trouble shooting and dispatch on incoming phone and email support requests. This position is an excellent entry into IT careers—a great way to get your foot in the door. You can continue to advance in a service desk career or pursue a different IT career path once you get some experience and exposure to other IT disciplines.
See this short video as an example of a Computer User Support Specialist, which is similar to our Support Technician I Fellow position.
What does an Associate Project Manager/Business Analyst Fellow do?
Under the training and supervision of an experienced Project Manager, the Associate Project Manager/Business Analyst Fellow learns to coordinate and support projects with varying degrees of complexity and scope.
See this short video as an example of an IT Project Manager, which is similar to our Associate Project Manager/Business Analyst Fellow position.
What does an Associate Consultant Fellow do?
Under the training and supervision of experienced Consulting team member, the Associate Consultant Fellow will learn consulting services, including server and desktop visualization (Hyper-V, VMware, OVMM); storage area network configuration; Oracle and Microsoft application installation and configuration; and ServiceNow and/or Adobe Experience Manager development, implementation, and system administration. Other services may also include those related to the design, development, and implementation of custom applications using a variety of software products.
What certifications are available to earn?
Below are examples of certifications fellows may pursue, organized by interest. Fellows may consult managers and mentors to decide which certifications are the best fits.
Is there a cost to participate?
There is no cost to participate in the program.
How is the program funded?
At this time, Pacxa is funding the Huakaʻi Program, but we would like to partner with community agencies such as the American Job Centers Hawaiʻi, the State of Hawaiʻi Department of Labor & Industrial Relations, ALU LIKE, U.S. VETS, and others who may be able to help defray the costs of training and help us increase the number of fellows we can train.
What are the compensation and benefits?
Wages are competitive for entry-level IT positions. After the first month, fellows are eligible for medical benefits (100% of the premium is paid by Pacxa). Additionally, fellows may access our training platform and use work time to study for industry certifications. Pacxa will pay for the cost of the exams that are passed. As temporary employees, fellows are not eligible for paid time-off but may take occasional leave without pay with advanced notice.
What is the schedule? Is part–time an option?
Huakaʻi fellowships are full-time, 40 hours per week. Fellows work a regular work week, generally from Monday to Friday, from 8:00 a.m. to 5:00 p.m., though flexibility is required based on customer needs. There is no part-time option.
Will I get a job in IT after completing the program?
Employment is not guaranteed, but Pacxa may offer fellows employment if there are open positions for which the fellows may be a good fit. Or, Pacxa may work with community and business partners to connect fellows with employment and/or training opportunities. So far, 100% of our graduated fellows have secured a job in IT.
What is the application process? When is the application deadline?
We expect to begin accepting applications during the second quarter of 2022. The application process will be posted closer to that time. Please check back here and follow us on LinkedIn for updates.
When does the next cohort start?
We anticipate the next cohort to start in the summer of 2022.
How many fellows will be accepted?
We will be accepting eight fellows in 2022, including four fellows in the Support Tech I Fellow position and four fellows in the Associate Project Manager/Business Analyst Fellow or Associate Consultant Fellow positions.
What are the minimum qualifications to apply?
For the Support Technician Fellow position, a high school diploma is required and we also welcome those with college experience/degrees.
For the Associate Project Manager/Business Analyst Fellow and Associate Consultant Fellow positions, a bachelor’s degree in business or IT is required, and those who are close to completing their degree (in their senior year) are also welcomed to apply if they are able to work full time. A combination of experience and education may also be considered.
We welcome those with minimal or even no IT experience; however, applicants must have a customer service attitude, love solving problems, be comfortable with constant change, and like working with people and technology. Customer service experience is a plus and career changers are also welcomed to apply.
More information on minimum and preferred requirements will be released when we open our application period. Check back here and follow us on LinkedIn for updates.
Proof of vaccination is required. Pacxa requires all employees be vaccinated or be approved for medical or religious accommodations.
For questions about getting involved as a fellow or program partner, email us at [email protected].